Dear Valued Customers
As with the rest of the nation, we here at Petite Princess Company have been monitoring the unfolding situation regarding coronavirus and the best practices as set forth by the CDC. We deeply regret having to make this decision and it is not one we made lightly, but out of an abundance of caution for both the families we entertain and our cast members, we are choosing to suspend parties at this time. We are following the lead of our local universities, Disneyworld, and our local government officials to limit social interactions that can lead to an escalation of this contagious virus. We believe that it is our responsibility to do our part in keeping our community safe and gatherings of people are not advisable at this time.
We will be re-evaluating this decision on a week-by-week basis. Parties for this weekend have been notified and refunded completely. If you have an upcoming party scheduled with us, we will be in contact with you by Wednesday prior to your party as to whether we are operational again. Full refunds will be given to anyone that has a party scheduled with us at this time and would like to cancel.
Deposit and or balance refunds will be issued ONLY during the week prior to your scheduled party. Please understand we cannot refund deposits on parties outside of the one-week-prior time frame. You also have the option to reserve a future date, and we would be happy to hold your deposit for up to a year and give you the opportunity to reschedule.
Thankfully we do not have any ticketed events pending at this time, however, we do have a full roster of community events that we have been scheduled for. As we receive information from them on decisions their organizations have made, we will keep you posted.
Please accept our heartfelt apologies for any inconvenience this causes…we know how important your child’s birthday is and we cannot wait to be able to resume operations as soon as it is safely possible! It is our sincere hope that this passes quickly and we are indeed able to visit with your little ones very soon.
Thank you for your patience and understanding, and we encourage everyone to take necessary precautions to keep your families safe and well at this time.